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The Bionic SSC
In my previous post about”The Death of the Three-legged stool” and “The Great Decoupling” I analyzed why the traditional three-legged stool of HR is increasingly wobbly, and why the rise of Agentic AI is forcing organizations to design a “Bionic HR” architecture. That analysis introduced a provocative shift: moving from 100 doers to 10 orchestrators.…
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Are You Automating for Performance, or Just Evading Leadership? The Dangerous Trap of “Hands-Free” HR
The promise of “End-to-End” (E2E) automation has reached the HR function. We are no longer talking about simple, reactive chatbots that answer basic FAQs or trigger rigid, rule-based scripts. Instead, the modern workplace is introducing Agentic AI—autonomous digital systems capable of reasoning, planning, coordinating across multiple software stacks, and executing complex workflows with minimal human…
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The AI hype is all right and all wrong at the same time
The Great AI Paradox: Why the Hype is Both Right and Wrong (And What It Means for the Future of Work) Regardless of where you go, what you read, or what you watch, artificial intelligence is the inescapable backdrop of modern life. It is radically altering how organizations think about the future of work and…
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The Death of the Three-Legged Stool: Rebuilding HR Architecture for the Age of Agentic AI
For nearly three decades, the Human Resources function has been built on a foundation laid by Dave Ulrich. If you work in HR, you know the structure: the “Three-Legged Stool” consisting of Centers of Expertise (CoEs), HR Business Partners (HRBPs), and Shared Services. It was a brilliant model for its time. It professionalized our function.…
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The Great Decoupling: Why HR Architecture Must Change in the Age of AI
If you look at the headlines from the last twelve months, you might think the future of HR is a battle royale between the titans of Human Capital Management and AI. SAP, Workday, ServiceNow, and Salesforce are all racing to claim the crown of the “AI-first” solution while the markets believe that they will soon…
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𝗛𝗥 𝗦𝗮𝗮𝗦 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗮𝗿𝗲 𝗱𝗲𝗮𝗱
𝘖𝘳 𝘢𝘳𝘦 𝘵𝘩𝘦𝘺? I am reading and hearing these days a lot about the end of HR platforms like SAP, Workday or also ServiceNow. And if you believe the stock markets where the share-prices of these companies seem to know only one direction, their end is approaching fast. Wouldn’t that be great? We could save…
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2025 – The year of HCM reinvention
In my final post of the year, I reflect on the past year and look forward to 2025, emphasizing the transformative potential of AI in HR. 2024 saw significant advancements, but true innovation is still needed. I envision 2025 as the year of HCM reimagination, proposing concepts like hrOS, a seamless HR operating system, and…
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The state of Gen AI
I believe it is time again to write about the state of Gen AI. We are at the middle of the final calendar quarter of the year and just had another episode of quarterly earnings reports and analysts reports. I continue to find it fascinating how the Gen AI developments are shining in so many…
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Technical debt kills AI
We are all dealing on a daily basis with technology complexity – may it be that we have outdated systems or just too many different technology solutions. The luxury of a clean and low-complexity tech stack is though today more important than ever before. If you did not take the recent years to clean up…
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Think about (Gen) AI as a feature not a product
In my recent post I was talking about Workday Illuminate – the (Gen) AI product of Workday. Wait, already going wrong there. It is not a product – it is a feature. And this is what I want to write about today, and get your view and opinion, please.

EX Labs podcasts are focused on Employee Experience (EX) and EX Technology. Episodes will be a mix of interviews with practitioners or reviews of the state of EX.
Music in this podcast by Bensound.com
12.5 years inside Workday’s office of the CHRO, 6,000+ customers served, and a front-row seat to every HR tech trend from social and gamification to skills-based organizations to agentic AI. What actually had staying power, and what was just noise? And why did she just walk away from all of it, at the end of June, to go figure out what’s next? What a conversation!
Welcome to another Employee Experience Labs podcast from the Munich Podcast studio. Employee Experience Labs Podcasts are about HR Tech, Employee Experience, Shared Service and other interesting topics around HR at the workplace.
We continue our most successful season so far “From the Workbook of an HR Leader” where I am talking to experienced colleagues in our field about their daily working routine and what and how they are going about the various challenges they have to face each day.
I am a tireless believer that we can all be better if we learn from each other, but there are not many opportunities to actually do that – yes, there are conferences, but how often can you attend one in a year? Yes, there are peer-to-peer connections, but how many do you manage to keep running?
I am a firm believer that we can all do a better job if we learn from each other and so I am inviting seasoned HR experts from various fields and companies to tell us about their workday and how they go about the challenges of today.
Today I am talking to Aashna Kircher. Aashna’s path into enterprise HR software wasn’t exactly obvious — she studied psychology at Duke, went on to business school, and from there was drawn to Workday, not because she set out to work in HR tech, but because of the sheer scale of impact the role could have on people’s day-to-day working lives. What followed was 12.5 years and, by her own count, more chapters than she ever expected to stay for: scaling the platform for the largest organizations in the world, launching adjacent HR products, championing and integrating acquisitions, and most recently, leading through what she calls the biggest inflection point of her career — the AI transformation of HR and finance.
Aashna and I go back a long way, through years of exchanges as customer and partner, and it made for a conversation that went refreshingly deep and refreshingly honest. We talked about which of the big 2010s HR tech trends — cloud, mobile, social, gamification, people analytics, skills-based organizations — actually stood the test of time, and which turned out to be hype. We talked candidly about the gap between great product ideas and operational reality, about why data definition is about to become the single biggest lever for CHROs navigating AI, and about what genuinely keeps her up at night when it comes to AI, trust, and the next generation entering the workforce. And of course, having just left Workday after 12.5 years, we talked about why now, and what she’s looking for next.
But why am I telling you everything already here and now — listen for yourself: Aashna Kircher.
Music by Bensound.

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